Hokkaido's Finest Souvenir - Rokkatei Cream Grape Sandwich Cookies

Continuously crowned as the king of Hokkaido desserts, Rokkatei's Cream Grape Sandwich Cookies hold their magic in their delightful filling. 

Made with 100% Hokkaido fresh milk cream, white chocolate, and the sophisticated flavor of rum-soaked raisins, paired with crispy yet tender butter cookies, these treats have been a lasting sensation for over 40 years.

Rokkatei Product Notices:

All Rokkatei products are pre-order items and do not have immediate stock available. 

Pre-orders require 3-5 business days to process.

Due to the short shelf life of this product, we ensure freshness by requesting stock from the manufacturer after orders are placed. 

Once an order is accepted, we regret that cancellations or returns cannot be accommodated for any reason.

We recommend refrigerating the product for one day upon receipt to enhance its flavor.

・Due to the manufacturing period of approximately 10 days by Japanese manufacturers and international logistics, the product received may be nearing its expiration date.

・Please verify your shipping address before placing an order. 

We regret that we cannot be held responsible for delivery delays caused by human factors.

・Please thoroughly review the product page before ordering. 

Orders should only be placed if you accept these conditions.

・This product is classified as "perishable, with a short shelf life, or nearing expiration at the time of cancellation," and does not qualify for appraisal period services.

Kind Reminder:

・If all items in your order are in stock, they will be shipped within 5 business days starting from the day after your order.

・If there are pre-order items in your order, they will be shipped within 10 business days starting from the day after your order.

International shipments typically take approximately 7-10 days to arrive after dispatch. Thank you for your patience and understanding.

※ Please note that our store is closed on Saturdays, Sundays, and Japanese national holidays.

Store Notice:

1.Stock and Pre-order Information: All products are available for both immediate purchase and pre-order. If you need to confirm stock availability, please contact our customer service before placing an order. We cannot accommodate urgent shipping requests made after the order is placed.

2.International Logistics: Due to the pandemic and various major holidays, actual delivery times may be affected. In case of delays or early shipments, we will notify you via store messages. We apologize for any inconvenience caused.

3.Order Accuracy: Please carefully check your shopping cart before checkout to avoid errors in product selection or quantity. Each product is manually inspected before shipping. We recommend recording a video when receiving your package. If the contents are incorrect or items are missing and verified to be true, we will resend or ship the missing items. Refunds will be processed according to platform regulations.

4.Shipping and Handling: Please note that air mail may cause collisions during transit, which can lead to package or product damage. We apologize for any inconvenience. Due to weather conditions or logistics, products like chocolate, frosting, or cheese may melt during shipping. Please ensure you can accept this possibility before placing an order.

5.Product Quality Assurance: The quality of all products is guaranteed by our Japanese suppliers. Considering cross-border and language factors, we will do our utmost to assist customers with any issues.

6.Terms and Conditions: Our company reserves the right to modify, revise, or update these terms and conditions.