Shopping Notes

The products sold by WOO JAPAN are all purchased in Japan and sent directly from Tokyo to customers to meet the needs of high-end customers who pursue 100% pure quality assurance sold in Japan.

Every piece of your beloved product will be carefully packaged and sent from Tokyo as soon as possible. The average time for DHL worldwide express from Tokyo to the United States is about 5 days, and you can tracking the parcel number within 24-48 hours after we shipped the package.

It is not easy for the goods to travel long distances. Please try to arrange to sign in person with the DHL delivery personnel to avoid the possibility of losing the package caused by direct drop off without a signature. Occasionally, the transportation time delay or product inspection caused by the random inspection by the US customs The loss will be borne by our merchant, but the customer needs to provide evidence of customs random inspection. If there is a situation where customs duties need to be paid after the random inspection, the risk must be borne by the buyer.

This product is a fresh food within 12 days from the date of delivery (best taste period). Usually when you receive this product it only has 2-3 days before the end of best taste period. If you mind, please decide carefully.

The ROKKATEI company were established in 1933 and the most delicious, famous and long seller is this butter raisin cookie sandwich marusei butter sand. The cookie part were soft and easy to eat and inner part is organic raisin made in Napa Valley, the best grape production area in California and the whip cream were 100% produced in locak Hokkaido. It also has some rum in the cream makes it has a rich frangrance and taste.

This product used Nama-cream(fresh cream) component so it has a really short shelf life. It will be final delivery after 2-7 days after manufactured. There is no so-called "not fresh", “expired” or “close to expire date” such issue. Unless it already expired

(expired means the day of final delivery has already passed the shelf life date, not close to expire date.)if there's delay due to DHL's responsibility, ALL KINDS OF REFUND REQUEST WILL BE REFUSED.

One funny story: I have a friend who comes from Shanghai city, mainland China. Once I bought a box of marusei butter sand and told him that this butter cookiesand is our best seller and most popular item in USA market. I recommended this to him and he checked the ingredients part on the back side of the box and told me that it has raisin inside and he thought it would be too sour to eat and refused. I told him this is the worst mistake he ever made and forced him eat one piece, then he told me that he understood why this could be the best seller and asked one more. From that time, every time we go to Hokkaido product shop together, he will buy two or three boxes of this butter sand and eat them all with in a week.